BASIC INFORMATION ON DATA PROTECTION

Responsible: The party responsible for processing your data is: HOTEL FARIONES, S.L., with Company Tax ID CIF A35004282 and registered address at CALLE ROQUE DEL ESTE Nº1, 35510 - PUERTO DEL CARMEN, TIAS, LANZAROTE (LAS PALMAS), hereinafter referred to as THE HOTEL.

Purpose: Your personal data will be used for the administrative management of our guests, accommodation arrangements, and billing of services. If you access the establishment's WIFI network, your email address and/or IP address may be used for identification purposes if required by law enforcement authorities. Your data may also be used for organising activities carried out by the hotel itself, provided you have given your consent. Your contact details may be used to send you commercial communications, where consent has been granted. CCTV footage may be used for the purpose of maintaining the safety and security of the premises, individuals and property, and for controlling access to hotel facilities. At the guest's request, THE HOTEL may share your data with third-party companies with whom it collaborates, in order to provide services booked through the hotel, particularly leisure activities, excursions, travel, etc. Such disclosure will only take place when specifically requested by the guest. If you provide personal data of third parties, you confirm that you have obtained their consent and undertake to inform them of the information contained in this notice, thereby releasing HOTEL FARIONES, S.L. from any liability. However, the hotel may carry out checks to verify that the third party has been properly informed, in accordance with the data protection legislation. Your data will be retained for as long as necessary to provide the services requested, and thereafter, for the period required by law. If you do not wish your data to be processed by THE HOTEL, you may notify us through the available communication channels.

Legal basis: We are authorised to process your data under: Article 6.1(b) GDPR: processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; Article 6.1(c) GDPR: processing is necessary for compliance with a legal obligation; Article 6.1(f) GDPR: processing is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, particularly if the data subject is a child.

Recipients: Your data will not be shared with third parties unless it is necessary for the provision of the requested services or required by law.

Rights: You have the right to access, rectify, erase or restrict the use of your data, object to its processing, request data portability, and withdraw your consent at any time. You also have the right not to be subject to automated decision-making.

Additional information: For more detailed information, please refer to the data protection notices displayed on the premises of HOTEL FARIONES, S.L., or request a copy by email at lopd@rosahotels.com. 

PAYMENT POLICY RATE PAYMENT POLICY

• Payments with the rate Payment at the Hotel

The full amount of your reservation will be paid during check-in at the hotel. The requested credit card details are for reservation guarantee. To validate the entered card details, some banks may temporarily charge an amount equivalent to one monetary unit.

• Payments with the Non-refundable rates

These must be prepaid at the time of booking with your credit card. By confirming your booking, you agree that the total accommodation amount will be charged to your credit card. 

Payment for the reservation will be made in Euros. Prices in other currencies displayed during the booking process and in the confirmation are for informational purposes only and are subject to exchange rate fluctuations. The amount to be paid will be the one shown in the confirmation voucher received by email. The total amount of the reservation is calculated based on current taxes and exchange rates (if applicable) and does not include any additional charges that may be incurred during the stay. We would like to remind you that, according to current legislation, advance payments in cash over €1,000 and €10,000 cannot be made if the customer is a natural person without fiscal residence in Spain. Payment cannot be split into different invoices and account holders.

• Gift Voucher

The gift voucher must be paid within 48 hours. You will receive an email with a payment link. If the reservation is not paid within 48 hours, the hotel may cancel the reservation.

GENERAL CONDITIONS FOR CLIENTS ON HALF BOARD

Half Board includes Buffet Dinner in our main Restaurant
A la carte restaurants are not included in Half board supplement.
Drinks are not included in half board supplement.

CANCELLATION AND MODIFICATION POLICY RATE PAYMENT POLICY

Changed your plans? With the Payment at Hotel rate, you can make any changes or cancellations to your reservation free of charge up to 3 days before your arrival. Otherwise, you will be charged 100% of the first night's stay. No Show: 100% of the stay. After making your reservation, you can only change the details if the RATE CONDITIONS allow it. This will depend on what these conditions specify and will be subject to hotel availability. For changes, there may be administrative costs, and the specific conditions of the offer regarding modifications will apply. These changes are only possible for bookings made through our official websites or the Call Center.

• Cancellation of Payment at Hotel Rates: 

Cancellations up to 3 days before arrival are penalty-free. Cancellations within less than 3 days will be charged 100% of the first night's stay. No-shows or unexpected departures will be charged 100% of the total stay.

High season (02.04.2026 – 06.04.2026 & 03.10.2026 - 31.10.2026 & 23.12.2026 – 05.01.2027): Up to 7 days before arrival, cancellations without penalty. Cancellations less than 7 days prior to arrival will be charged 50% of the total amount of the stay. No-shows or unscheduled departures will be charged with 100% of the total amount of the stay.

• Cancellation of Non-Refundable Rates: 

Non-refundable rates cannot be cancelled or modified. If you depart earlier, cancel your booking for any reason, or fail to fulfil this reservation, you will not receive any credit or refund. 

Online reservations can only be cancelled or modified through the confirmation email sent by clicking on the designated buttons. If you encounter any issues during the process, please contact reservas@rosahotels.com. We reserve the right to cancel or modify reservations in cases where it is believed that the customer has engaged in fraudulent or inappropriate activity or under other circumstances where reservations contain or result from an error or mistake.