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PRIVACY POLICY The personal information provided through this Website will be processed by HOTEL PRINCESA YAIZA S.A., owner of the same (hereinafter, COMPANY), whose contact details are the following: Telephone: (0034) 928 519 222 Email: lopd@princesayaiza.com Registered office: Avda. Papagayo 22. 35.580 Playa Blanca (Yaiza). Las Palmas. España. The users of this Website are informed that all personal information provided in this Website, either by completing any form, sending an E-Mail or using any other media, will be treated in accordance with this Privacy Policy. The provided information will be treated for the following purposes: 1. Sending commercial information by any media. Through these communications, users will be informed about the different services offered by the COMPANY, as well about the events organized by the same. 2. Respond to requests for information raised by the user. 3. To process the inscriptions to events and activities in which the users want to participate. In this case, the images or videos taken of the participants in a particular way during these events or activities may be published on the entity's website, on their social networks, on corporate magazines, announcement boards, or any other analogous means of communication of the company, with the purpose of promoting such kinds of events or activities. In the case of competitions or similar activities the personal information of the participants (name, surname and age) can be publishes in the same media in order to publicize the participations, classifications or results of the competitions or activities. If the data processing is not allowed, these information will only be known internally by the participants of the competition, so that they will know the corresponding classification. This is a necessary requirement for the correct development of the competition. The data will be treated on the legal basis of the consent of the person providing them. Such consent can be withdrawn at any time, although this will not affect the legality of the processing's previously performed. The provision of the data is voluntary, although, in case of not providing them, they cannot be processed for the purposes indicated. 4. Manage reservations requested by users. In this case the data will be processed on the basis of the legal-contractual relationship maintained between the parties. The appropriation of these data is mandatory otherwise the reservations cannot be processed and the corresponding services cannot be provided. The data will be stored during the necessary time to respond your request, petition or consultation. In case of complaints the data will be stored until we definitely close the claim. Subsequently they will be conserved as a communication history, unless the user requests suppression, sending an e-mail to the e-mail address indicated above. Likewise, in case that the user signs up for an event, a activity or makes a reservation, the personal information will be stored during his stay at the hotel, the event, the activity or the requested service. The data will be maintained even later to respond to possible legal liabilities arising as a result of the service provided or the event or activity developed. In assumption that the data are processed to send commercial communications or that the use of the images has been authorized as indicated in point 3, this data may be stored indefinitely for the indicated purposes unless the user has not given his consent or subsequently opposed. The user accepts the treatment and the inclusion of the data collected during navigation through the Portal, or provided by completing any form as indicated above. If a user provides third party data through this website, he assumes the responsibility of having previously obtained the consent, informing them of everything predicted in article 14 of the General Data Protection Regulations. In the same way the COMPANY informs, that through its social networks will be published events, promotions or any other type of advertising information about the offered services, accepting the user to be recipient of such information by the mere fact of becoming 'friend' or 'follower' of the COMPANY in the social networks. If the user does not want to receive this information in this social media profiles, he should stop following the COMPANY in the social networks. Regarding the collected data the user may exercise the rights recognized in the data protection regulations, particularly the rights of access, rectification, cancellation, opposition, limitation and portability, as long as it is legally relevant. These rights may be exercised by each user through sending a written and signed request, accompanied by a photocopy of the national identity document of the interested party and a specified petition to the address indicated at the beginning of this Privacy Policy. The COMPANY is committed to the use of the personal information provided in accordance with the purposes indicated in this Privacy Policy, respecting its confidentiality as well as complying with its obligation to save and adapt all measures to avoid alteration, loss, and not authorized treatment or access, in accordance with current data protection regulations. The COMPANY guarantees the confidentiality and security of all collected data, having implemented all necessary policies and measures of a technical and organizational nature for the processing of personal information, as established in article 9 of the Law 15/1999, of Protection of Personal Data (LOPD), developed by the Royal Decree 1720/2007 that develops the LOPD. These measures and policies prevent the alteration, loss, or unauthorized treatment or use of your personal data. The responsibility for the veracity of the data entered as well in the Website as in the social networks, is the exclusive responsibility of the user, who is responsible for providing true, accurate, complete and up-to-date information, being otherwise responsible for facilitating inaccurate data

Cancellation conditions

Cancellation penalty

Booking conditions

PAYMENT POLICY

Gift Voucher

The full amount of your reservation will be paid during check-in at the hotel. The requested credit card details are for reservation guarantee. To validate the entered card details, some banks may temporarily charge an amount equivalent to one monetary unit.

Payments with the Non-refundable rates

These must be prepaid at the time of booking with your credit card. By confirming your booking, you agree that the total accommodation amount will be charged to your credit card.

Payments with the rate Payment at the Hotel

The gift voucher must be paid within 48 hours. You will receive an email with a payment link. If the reservation is not paid within 48 hours, the hotel may cancel the reservation.

Payment for the reservation will be made in Euros. Prices in other currencies displayed during the booking process and in the confirmation are for informational purposes only and are subject to exchange rate fluctuations. The amount to be paid will be the one shown in the confirmation voucher received by email. The total amount of the reservation is calculated based on current taxes and exchange rates (if applicable) and does not include any additional charges that may be incurred during the stay. We would like to remind you that, according to current legislation, advance payments in cash over €1,000 and €10,000 cannot be made if the customer is a natural person without fiscal residence in Spain. Payment cannot be split into different invoices and account holders.

General Conditions for clients on Half Board

Half Board includes three Buffet Restaurants with show-cooking: International Restaurant "Yaiza", Italian Restaurant "La Piazzetta" and Grill & Buffet Restaurant "La Hacienda"

Buffet restaurants: Main buffet restaurant for dinner is International Restaurant Yaiza, where menu theme varies daily. In certain periods, an alternative buffet will be opened.

A la carte restaurants are not included in Half board supplement.

Drinks are not included in half board supplement.

CANCELLATION AND MODIFICATION POLICY

Changed your plans? With the Payment at Hotel rate, you can make any changes or cancellations to your reservation free of charge up to 7 days before your arrival. Otherwise, you will be charged 100% of your stay. No Show: 100% of the stay. After making your reservation, you can only change the details if the RATE CONDITIONS allow it. This will depend on what these conditions specify and will be subject to hotel availability. For changes, there may be administrative costs, and the specific conditions of the offer regarding modifications will apply. These changes are only possible for bookings made through our official websites or the Call Center.

Cancellation of Payment at Hotel Rates:

Cancellations up to 7 days before arrival are penalty-free. Cancellations within less than 7 days will be charged 100% of the total stay. No-shows or unexpected departures will be charged 100% of the total stay (all seasons except high season).

High season (23.07.2024 - 24.08.2024 / 25.12.2024 - 02.01.2025 / 12.04.2025 - 20.04.2025): Up to 14 days before arrival, cancellations without penalty. Cancellations less than 14 days prior to arrival will be charged 100% of the total amount of the stay. No-shows or unscheduled departures will be charged with 100% of the total amount of the stay.

Cancellation of Non-Refundable Rates:

Non-refundable rates cannot be cancelled or modified. If you depart earlier, cancel your booking for any reason, or fail to fulfil this reservation, you will not receive any credit or refund.

Online reservations can only be cancelled or modified through the confirmation email sent by clicking on the designated buttons. If you encounter any issues during the process, please contact reservas@rosahotels.com. We reserve the right to cancel or modify reservations in cases where it is believed that the customer has engaged in fraudulent or inappropriate activity or under other circumstances where reservations contain or result from an error or mistake.

The guest receives for a minimum stay of 7 nights a "THOUSAND AND ONE NIGHT CIRCUIT" at our Thalasso y Spa. ** 1 circuit per person and stay. Subject to availability.

Valid from the day after arrival. Exclusive use for people over 16 years old. It is compulsory to wear a bathing suit and bathing cap.

Cannot be exchanged for another treatment or combined with other offers. Not recommended in case of pregnancy or cancer treatment.